Smart Home Protection reaches out to elderly during testing times
Posted on 26th March 2020
Smart Home Protection has stepped up its’ customer care calls in a bid to reach out to customers feeling alone and isolated during the coronavirus pandemic.
With their offices closed, a small number of staff have been working remotely from home, calling customers over the telephone to check in on them.
Operations Manager Michael Vry said these were unprecedented times and, with the company having a large proportion of elderly and vulnerable clients, there was a duty of care to ensure all were okay.
He said: “Just yesterday we had a case where we called a customer only to discover she was feeling very vulnerable and upset. Her husband had suffered a massive stroke last week but had been sent home from hospital to clear beds for those patients seriously ill with the corona virus.
“She had no idea how to reset her burglar alarm at night-time as that was normally something her husband would do and she was frantic.
“We called by chance as one of our new customer care calls and were soon able to remotely reset her alarm and spend some time chatting with her to make sure they were both ok.
“She told us they had no family nearby and had felt so worried and alone our call meant everything to her.”
Michael said: “I’m extremely proud of our staff who have adapted to these testing conditions and ensured we can continue to support the business and most importantly our customers at these very unprecedented times.”
Smart Home Protection has limited the number of home visits following the government’s advice on essential working but we do have a limited number of engineers on call to deal with emergencies.